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FAQ
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What are the shipping options available?We offer various shipping options including standard, express, and overnight shipping. You can choose the option that best suits your needs during the checkout process.
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How long does delivery take?Delivery times vary based on the shipping option you choose. Standard shipping typically takes 5-7 business days, express shipping takes 2-3 business days, and overnight shipping delivers the next business day.
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What is the shelf life of Pocky?The shelf life of Pocky is 12 months. Please check the expiration date on the packaging for the exact date.
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How do I request a refund?To request a refund, please contact our customer service with your order details. Refunds are processed within 5-7 business days after we receive the returned items.
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What is your return policy?Our return policy allows you to return items within 30 days of receipt. Items must be in their original condition and packaging. Please contact our customer service to initiate a return.
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